Servicio al cliente
FREQUENTLY ASKED QUESTIONS
Find the answers in our Customer Service FAQ.
CALL or TEXT
Patagonia Customer Service Reps are available weekdays from 6am to 6pm, and weekends from 8am to 4pm (PT). Phone orders are accepted 24 hours a day, 7 days a week.
Patagonia Text Reps are available Monday through Friday from 6am to 4:30pm (PT), and weekends from 8am to 2:30pm (PT). Currently limited to US customers only.
LIVE CHAT
Monday - Friday from 6 am to 6pm and weekends from 8am to 4pm (PT). The live chat button will appear when reps are available.
Email us at customer_service@patagonia.com or by using our Contact Form. *If you need to make changes to an order, please call or live chat.*
www.facebook.com/patagonia
Become a fan to post questions, comments and photos.
www.twitter.com/patagonia
Tweet your customer service questions.
RETAIL STORE
Find the nearest retail store for friendly, knowledgeable advice and assistance.
INTERNATIONAL ORDERS AND CONTACT INFORMATION
Order from around the world, delivered to your door.
If you have a question regarding an international order you placed on patagonia.com, please call (775) 747-1992 or email customer_service@patagonia.com. Please do not email credit card information with your inquiry.PATAGONIA'S BLOG - THE CLEANEST LINE®
www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.
Our Ironclad Guarantee
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Unsolicited Ideas Policy
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.
For return, repairs or general customer service inquiries:
Patagonia Service Center8550 White Fir St.
Reno, NV 89523
(800) 638-6464
For our Corporate office:
Patagonia259 W Santa Clara St.
Ventura, CA 93001
(805) 643-8616